Transportation

Introducing the Paradise Pass Airport Hotel Shuttle Service!
 
We are thrilled to announce our exceptional shuttle service designed exclusively to Paradise Pass guests for airport-hotel-airport transfers. This shuttle service guarantees a seamless and comfortable experience from the moment you step off the plane until you reach your hotel.
 
Book in advance, ensuring a stress-free start and end to your trip
 
Improve your experience and request to your agent how to obtain this benefit. In case your reservation includes this service, please ensure to email the following information at least 15 days* prior to your travel date:"
 
  • Reservation holder name
  • Number of passengers
  • Reservation confirmation (in case of additional reservations, place them as well)
  • Destination
  • Arrival date
  • Airline, flight number, schedule
  • Departure date
  • Airline, flight number, schedule

Send your request via email to your Paradise Pass Destination:

Hard Rock Hotel Cancun: vacationplanners@hrhcancun.com
Hard Rock Hotel Riviera Maya: vacationplanners@hrhrivieramaya.com
Hard Rock Hotel Vallarta: vacationplanners@hrhvallarta.com
Hard Rock Hotel & Casino Punta Cana: transfermembers@hrhcpuntacana.com
Hard Rock Hotel Los Cabos: vacationplanners@hrhloscabos.com
AVA Resort Cancun: vacationmakers@avacancun.com
UNICO 20°87° Hotel Riviera Maya: vacationmakers@unicohotelrm.com

Book now and enjoy a seamless travel experience like never before!

* Every request should be sent at least 15 days prior to arrival in order to send a proper response and confirmation. For hotel reservations made with less than a 15-day notice, we will accept flight details up to 72 hours prior. The service at the airport for Paradise Pass clients without confirmed transfer will be subject to availability and will incur an additional charge.

IMPORTANT NOTICE

- CANCUN & RIVIERA MAYA: Transfer services arriving at the Tulum International Airport will have an additional cost and are subject to availability.

- LOS CABOS: In accordance with local authority regulations and the policies of Diamante, vehicles operated by Uber drivers are permitted solely for drop-off of guests arriving from outside the premises. For those seeking transportation services via the Uber platform while within the premises, please note that such vehicles will not be granted access to Diamante. We recommend contacting our concierge team, who can provide information on available transportation options.

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